Terms & Conditions

Updated: 22 June 2021

1. ENROLMENT

• For new enrolment, a one-time registration fee is applicable on a per child basis. It is non-refundable.
• Enrolment has to be done in person at the Centre. It is only confirmed upon full payment of the registration and course term fee.
• There is strictly no phone or email reservation of slot.
• Minimum enrolment is for a term of 2 months.

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2. RE-ENROLMENT

• For re-enrolment in the immediate following term, the course fee is strictly payable by Lesson 5 of the current term to ensure the child’s place in the same class.
• If payment is not received by Lesson 5, it is taken that the child is not re-enrolling in the immediate following term. The Centre reserves the right to withdraw the child and release the child’s place in the class to other student.

 
3. NOTICE OF WITHDRAWAL

• The withdrawal form must be completed and submitted by Lesson 5 of the current term. If the notice of withdrawal is not provided by Lesson 5, the Centre reserves the right to charge the course fee for the subsequent term.
• Upon withdrawal, the child’s place in the class will be released immediately.
• After withdrawal, the registration fee will be waived out of goodwill if the child re-enrols within 12 months.
• After 12 months from withdrawal, the registration fee is strictly applicable upon re-enrolment, with no exception to be made for any reason.

 
4. CLASS FORMATION

• A minimum number of 4 students is required to form and start a new class.
• If the minimum number of students cannot be met for a new class, the Centre will advise alternate available class timings. If alternate class timings are not suitable, a full refund will be provided.
• If the number of students falls below 4 during re-enrolment of the following term, the Centre reserves the right to close the existing class and advise alternate available class timings for the immediate following term . If alternate class timings are not suitable, a full refund will be provided.

 
5. MAKE-UP LESSON

• In view of safe management measures where students from different classes are not allowed to intermingle, there is strictly no make-up lesson for any reason, which includes absence due to medical reason/check-up/vaccination, stay-home-notice, quarantine order, preschool/school events, birthday parties, family events, wedding events, travelling or any other personal reasons.

 

• There is strictly no refund or pro-ration of fee for any lesson missed for any reason. This is because the child’s slot in the class has been reserved for the entire term upon registration, and the Centre continues to fulfil its obligations of conducting the group lesson for the rest of the children, even if any child is absent.

 
 6. CLASS RULES AND REGULATIONS
 
A) Parent / Guardian Accompany

• For the infant & Toddler course (0 to 4 years old), 1 parent or guardian is required to accompany the child to attend lesson.
• To ensure optimum learning environment for all students, only 1 accompanying parent or guardian per child is allowed in the class.
• The child’s sibling is not allowed to accompany the child to attend lesson.
• For Preschool and Primary courses (5 to 12 years old), the child must be picked up on time at the end of the lesson. A late fee of $10 per block of 10 minutes may apply for picking up the child late. The Centre is not responsible for looking after the child after the lesson is dismissed.

 
B) Health

• It is the parents’ social responsibility to monitor the health of the child/adult. If either the child or parent is unwell, please do not come for lesson.
• For the well-being of all children in the Centre, we will conduct a temperature and hands check of the child and the accompanying adult before entering the Centre. If the child or accompanying adult has fever above 37.5°C or found to be unwell and not deemed by the Centre to be fit to attend the lesson without compromising the health of others, the Centre reserves the right to refuse entry into the centre or to ask to leave the lesson immediately. No make-up lesson will be offered as it is everyone’s social responsibility to ensure a safe environment for all.
• For general hygiene purposes, both adults and children must wear socks within the centre’s premise. The Centre reserves the right to refuse entry to the classroom if socks are not worn.

 
C) Class Behaviour

• For the benefit of all other children attending the lesson, any child found to be disruptive during the lesson shall be asked to step out of the classroom until the child is calm enough to resume the lesson.
• As the Centre is not responsible for the behaviour of any child in class, there is no make-up or compensation for any child missing part or even the entire lesson for any behavioural reason, such as not being able to enter the classroom or being disruptive and asked to leave the classroom.

 
D) Copyright & Privacy

• Strictly no electronic recording of lessons in any format or photo taking is allowed for parents / guardians at all times during lessons and within the centre’s premises because of copyright issues and privacy concerns of other parents/children and staff.
• The Centre reserves all rights on the lesson materials. No copying, reproduction and resale of any materials is allowed.
• The Centre reserves the right to dismiss any child with immediate effect with no refund of balance lessons and/or take the necessary legal action should any parent be found to have breached the above terms or infringed our copyright or privacy.

 
E) Punctuality

• Lessons will commence punctually at the scheduled lesson time. Please arrive at least 10 minutes before the scheduled lesson time for your child to settle into the classroom environment.
• As the Centre is not responsible for any child’s punctuality, there is no compensation for missing part of the lesson due to turning up late.

 
F) Food & drinks

• There is strictly no food and drink (except plain drinking water) during lessons in the classrooms and in the premise of the Centres at all times.

 
G) General Behaviour

• We do not condone any form of physical or verbal abuse or harmful action from any person towards any other person within our centres, including all children, parents and our staff. Should any incident come to our attention which we feel does not adhere to our centre values, we reserve the right to request those involved to leave the premises immediately, terminate the enrolment or lodge a police report.

 
7. REFUND POLICY

• All fees are strictly non-refundable after payment is made, even before commencement of the term.
• All fees will be forfeited if the child is withdrawn before or during term time, for any reason.

 
8. NON-DEFERMENT

• There is strictly no deferment of lessons after enrolment, or after the term has started.

 
9. NO CHANGE OF LESSON DAY/TIMING

• There is strictly no change of lesson day/timing after the term has started.
• Request for change of lesson day/timing can only be made before start of a new term, and subject to vacancies.
• Under exceptional circumstances where a change in lesson day/timing during a term is deemed valid and approved by the Centre, a change fee of $80 per change is strictly applicable.

 
10. NON-TRANSFER

• There is strictly no transfer of child's place to another child after the term has started.
• There is strictly no sharing of the same single slot between twins or 2 or more different children.

 
11. MANDATORY CLOSURE OR SUSPENSION OF LESSONS AND ONLINE LESSONS

• In situations where there should be Circuit Breaker, mandatory closure of centre or suspension of lessons by the authority, we will transit to online lessons for students in the Infant & Toddler (Year 3 and Year 4), Preschool I, Preschool II and Primary courses.
• With the transition to online lessons, the Centre will not accede to requests to defer lessons until physical lesson can resume or to withdraw immediately. There will not be any refund or discount on course fees.
• The Centre reserves the right to revise the lesson calendar after the mandatory closure of centre or suspension of lessons. No compensation of any form will be offered for changes in the term schedule due to the unforeseen circumstances.

 
12. INDEMNITY

• The Centre will not be held responsible or liable for any injury, loss or property, or other damage that may be caused to, or suffered or sustained by the child and/or parent/guardian during their time in the Centre, or in the immediate vicinity.

 
13. MODIFICATION OF TERMS AND CONDITIONS

• The Centre reserves the right to amend the fees and term structure or any of the above Terms & Conditions from time to time as deemed appropriate.

 
14. MEDIA RIGHTS

• You consent to the Centre using you and/or your child's work, photographs, audio/visual recordings and other material for internal quality checks, internal training and publicity purposes, including in print and online, whether during the course of your child's enrolment with the Centre or thereafter. 
• Audio/visual recordings of classes may be sent to Heguru headquarters in Japan periodically for internal quality checks.
• You can inform the Centre upon registration that you do not consent to you and/or your child's work, photographs, audio/visual recordings and other material taken in the centre to be used for publicity purposes.

15. ACCEPTANCE

• Enrolment of courses indicates acceptance of all the above Terms & Conditions.
• Any request for concession and/or to deviate from the above Terms & Conditions will strictly not be entertained or responded to.